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Returns & Exchanges

Returns
If you don't love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.

Return Policy
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement. Shipping charges will not be refunded.

How To Return your product: 

Choose from two ways to return:

Damaged Returns If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here's how:

  1.  Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
  2.  Attach your photos to an email and send them to vivienne@raymasters.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return.
  3.  You will receive an email within 24-48 hours confirming that your photo return is being processed.
  4.  If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos.

Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

Regular Returns: You may return your product for a full credit of the product cost (excluding shipping charges) by following these simple steps:

  1. email vivienne@raymasters.com to obtain the return instructions for your order. 
  2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method. Returns Address:

Ray Masters Productions Returns 

581 Stable Rd.

Paia, Maui, HI 96779

808-877-2103

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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